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San Francisco public hospital pauses balance billing, launches 90‑day review and proposes out‑of‑pocket caps

San Francisco Health Commission · February 19, 2019
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Zuckerberg San Francisco General announced a temporary halt to sending balance‑billing statements and a 90‑day policy review to recommend out‑of‑pocket caps, expanded income‑based financial assistance and improved patient communication. Hospital officials said the changes aim to protect patients while preserving hospital revenue needed for trauma care.

Zuckerberg San Francisco General announced on the Health Commission floor that it has temporarily halted the practice of sending balance‑billing statements to patients while it completes a 90‑day review of billing and financial assistance policies.

Greg Wagner, chief financial officer for the Department of Public Health, told commissioners the pause — announced Feb. 1 in coordination with the mayor's office and the Board of Supervisors — is intended to stop issuing statements while staff review patient accounts and develop policy changes. "We are temporary halting the practice of balance billing, and we're taking a 90 day window to review our policies and practices and come to the health commission with recommendations," Wagner said.

Wagner…

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