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San Francisco health officials pause new balance bills at Zuckerberg San Francisco General pending policy overhaul
Summary
The Department of Public Health announced a temporary halt to sending new balance bills from Zuckerberg San Francisco General while it reviews financial‑aid policies, patient billing operations and communications after media reports of patients receiving unexpected bills. The mayor's office and a Board of Supervisors hearing were cited as next steps.
San Francisco’s Department of Public Health (DPH) said it will temporarily stop sending new balance bills to patients treated at Zuckerberg San Francisco General while it reviews and revises its billing and financial‑assistance practices. The pause follows media coverage of patients receiving bills for costs their insurers did not cover.
“On Friday, the mayor’s office, after working with us on this, along with Supervisor Aaron Peskin, put out an announcement that we…
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