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DPH says EPIC Wave 1 remains on track for Aug. 3 go‑live, outlines training and staffing plans
Summary
Acting CIO Winona Mandolovich reported that Wave 1 of the EPIC electronic health record is on track to go live Aug. 3, 2019; DPH plans training for roughly 9,000 employees and is migrating legacy data into test systems as part of final testing and readiness checks.
The San Francisco Department of Public Health told the Health Commission on Jan. 8 that Wave 1 of its EPIC electronic health record implementation is on schedule for an Aug. 3, 2019 go‑live, with testing, data migration and large-scale training still underway.
Acting CIO Winona Mandolovich summarized infrastructure and readiness work dating to 2017, noting improvements in clinic workstation performance, an average 2018 network uptime of 99.978%, and completion of much of the EPIC build. "Wave 1 is currently underway. It's our largest wave and is on track to go live on August 3," Mandolovich said, adding that the build is "98% done" for testing and that data migration into the EPIC test environment has been successful.
Mandolovich described training and staffing plans: "There are approximately 9,000 employees and providers to train," with about 1,200 class sessions scheduled over eight weeks and a primary training site at 1735 Mission Street. The department is also planning post‑live support and decommissioning of roughly 55 legacy systems.
Commissioners asked for details on the mix of e‑learning versus classroom sessions and whether patient‑load expectations will change at go‑live. Mandolovich said those items remain under discussion and that she will report back with percentages and final staffing plans; DPH also plans a series of go‑live readiness checks at 120, 90, 60, 30 and 15 days before rollout.
Commissioners praised the progress and asked staff to return with additional information about training modality, superuser support and patient-load management ahead of the August target.
