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San Francisco Health Network outlines enterprise EHR rollout and True North performance metrics
Summary
SFHN reported EHR implementation as its top priority, reviewed five strategic initiatives and said quarter-to-quarter True North scorecards show more measures on target while data gaps are narrowing.
Roland Pickens, director of the San Francisco Health Network, told the commission the network—s top strategic priority is an enterprise electronic health record, which he summarized as the initiative called "Write Information Every Time, Anywhere." He said governance is established, 14 supporting initiatives are in place and an EHR program director was hired two months ago.
Pickens reviewed five top initiatives — EHR, aligning care finances for value-based payments, patient flow, workforce development and stabilized finances — and said the network will align several initiatives to support the EHR rollout. He noted ongoing contract negotiations with consultants and the need to coordinate vendor support and contract terms.
On performance metrics, Pickens presented the True North scorecard (55 measures) and reported that measures on target increased from 16 to 20 between quarter 1 and quarter 2, while the number of measures with no available data decreased. He highlighted improved coordination of discharge medications for HIV patients leaving jail and said San Francisco Health Plan recognized primary-care access performance.
Commissioners discussed dashboard design and ways to drill down into measures for Laguna Honda and other divisions; Pickens said the network will continue refining reporting formats and bring primary-care metrics to committee review.
