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San Francisco Health Network outlines strategic plan and new patient‑communications push; three pilots launch with hospital opening
Summary
Network leaders presented a draft strategic plan built with lean/Toyota methods, described six "true north" goals and nine priority initiatives, and rolled out a patient‑communications strategy with immediate pilots: a welcome mailer to over 90,000 patients, a family birth‑center marketing pilot, and a Chinatown clinic outreach pilot.
Roland Pickens, director of the San Francisco Health Network, presented a progress update on the network's strategic plan and related implementation work, and staff described a new patient‑communications program focused on retaining and attracting patients.
Pickens said the network used a two‑day Hoshin planning process and lean consultants to produce an X‑matrix that aligns the network's mission and nine prioritized strategic initiatives with six "true north" goals: safety, quality, workforce, care experience, equity and financial…
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