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San Francisco Health Network launches MySFHealth portal; early uptake limited by interoperability and digital-divide barriers
Summary
MySFHealth, the new SFHN patient portal, went live two months ago. Staff reported strong interest but lower conversion to completed accounts because of required dual enrollments, interoperability limits, language barriers and patients without email or phone numbers; a Spanish portal is planned for summer.
Shoba Savesavaya, physician champion for the MySFHealth patient portal, updated the Health Commission on April 22 about the portal's early implementation.
"The patient portal is called My SF Health," Savesavaya said. It allows patients or designated proxies to view selected elements of inpatient and ambulatory records and access a patient-education database (Healthwise). The portal is intended to meet meaningful-use goals tied to electronic health-record adoption but currently does not support higher-level functions (secure messaging or appointment requests) because of…
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