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San Francisco Health Network reports early wins on metrics, flags data and IT challenges
Summary
SFHN leaders told the Health Commission they met or exceeded targets on five of ten "Way Forward" metrics at six months and highlighted improvements in mammography and sepsis care, while warning that fragmented IT systems and noncomparable patient-survey tools limit cross-division comparisons.
Roland Pickens, director of the San Francisco Health Network, and Dr. Alice Chen, the network's chief medical officer, presented a six-month update to the Health Commission on April 22 on managed-care enrollment, branding and the network's 10 "Way Forward" metrics.
Pickens said the network touches roughly 120,000 unduplicated patients and described recent partnerships and a contract with Northeast Medical Services to provide hospital and specialty care for that organization's Medi-Cal managed-care product.
Dr. Chen reviewed the way-forward dashboard and said the network met or exceeded targets for…
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