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San Francisco HSS previews expanded eBenefits, self-service and large open-enrollment mailing
Summary
The San Francisco Health Service System outlined preparations for open enrollment Oct. 1–30, including a new self-service portal, kiosks and a pilot with the unified school district; staff said the system mails about 76,000 packets annually and has substantially increased retiree online onboarding.
Mitchell Griggs, chief operating officer of the San Francisco Health Service System, told the board the system is preparing a larger-scale online open enrollment for plan year 2020 while continuing substantial paper mailings and in-person events. "We mail a little over 76,000 packets every year," Griggs said, and staff are running more events and new communications to support the change.
The presentation said the 2020 rollout will expand self-service access to employees, retirees and a pilot group from the unified school district. Marina Coleridge, enterprise systems and analytics manager, said the team…
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