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SFHSS says Blue Shield transition on track for Jan. 1; staff report high call volumes and plan supports for members
Summary
San Francisco Health Service System staff and Blue Shield representatives told the Health Service Board that the transition of roughly 19,100 members to a Blue Shield MAPD PPO plan is largely complete, with ID cards expected the week of Dec. 16 and support options for members who experience provider or enrollment issues.
San Francisco’s Health Service System (SFHSS) told the Health Service Board on Dec. 12 that the conversion of about 19,100 members from UnitedHealthcare to a Blue Shield Medicare Advantage Prescription Drug (MAPD) PPO plan is on schedule for Jan. 1, 2025, and staff are prepared to support members through the change.
"Through the continuous close relationship between HSS and the Blue Shield implementation teams, we stand ready for January 1," said Olga Stavinskola Velasquez, operations manager for SFHSS, listing completed implementation milestones and ongoing PeopleSoft work that will carry into early 2025. She said the HSS call center resolved about 90% of transition calls on first contact and that the combined call centers handled nearly 10,000 calls…
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