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San Francisco health board urges UCSF and UnitedHealthcare to resolve Medicare Advantage dispute

San Francisco Health Service Board · August 10, 2023
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

The San Francisco Health Service Board unanimously directed Executive Director Abby Yant to press UnitedHealthcare and the UCSF Medical Group to convene immediate negotiations and to provide clearer member communications after retirees and union representatives reported canceled appointments and confusing notices.

The San Francisco Health Service Board on Aug. 10 unanimously adopted a motion directing Executive Director Abby Yant to press UnitedHealthcare and the UCSF Medical Group to convene meetings that exchange specific proposals to resolve a dispute affecting Medicare Advantage members.

Board members and staff described a patchwork of member experiences: some claims were continuing to be processed, while others reported canceled or blocked appointments after UCSF indicated it might configure systems to refuse new appointments around June 30. Executive Director Abby Yant told the board, “Our members are kind of stuck…

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