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Union and public raise alarm about SFHSS staffing shortage and possible call-center outsourcing
Summary
SEIU Local 1021 and community commenters told the board that SFHSS is operating with a 50% staffing shortage and urged the board to investigate a proposed personal service contract to outsource the member-services call center; the board said it would follow up and asked staff to provide further information.
During general public comment and later general comment the board heard two explicit public complaints about staffing and a potential outsourcing plan.
Naj Daniels, a field representative with SEIU Local 1021, told the board that SFHSS "has been operating with a 50% staffing shortage" and warned that a…
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