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Delta Dental reports increased engagement after postcard outreach; provider turnover affected 3,354 members
Summary
Delta Dental reported higher preventive care utilization after a postcard and email campaign, gave utilization rates for active and retiree members, and said provider turnover removed 215 providers from network coverage affecting 3,354 members.
Julie Fernandez, national account manager for Delta Dental, briefed the board on second-quarter 2022 utilization and network status.
Delta reported that 64.1% of active members had at least one dental cleaning in the most recent 12 months and that 69.6% of active members used dental benefits during that period. For retirees, the presentation showed similar utilization metrics. Fernandez said the Smile Way…
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