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SFHSS credits open‑enrollment gains amid staffing strains and systems work
Summary
San Francisco Health Service System reported open‑enrollment improvements — including greater eBenefits use and Health Net Canopy growth — while warning that staffing shortages, call‑center delays and San Francisco Unified School District payroll problems have disrupted some members’ benefits.
The San Francisco Health Service System reported improvements from its Oct. 3–31 open‑enrollment period but warned that staffing shortages and external payroll problems have created service delays for members.
Ray Guillen, SFHSS chief operating officer, said the system covers “slightly over 77,000 members” including active employees, retirees and school‑district staff, and that open‑enrollment changes become effective Jan. 1, 2023. Guillen and other staff highlighted a drive to shift members to online enrollment (eBenefits), reduce paper applications and ease a transition of so‑called split Medicare families onto new UnitedHealthcare EPO plans to simplify administration.
“The vast majority of enrollments are now submitted via eBenefits,” said Jessica Shee, communications director. Shee told the board the agency mailed about 76,000 open‑enrollment packets and ran six weekly emails and multiple vendor webinars to guide members.
SFHSS also report…
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