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SFHSS pilot dependent‑eligibility audit removes 19 dependents; staff reports ~$86,000 annual savings
Summary
A pilot dependent eligibility verification audit of 634 retirees resulted in 601 successful verifications, 19 dependent terminations and estimated annual savings of about $86,000; staff said the process was labor intensive and recommended a technical Salesforce solution for larger audits.
San Francisco Health Service System staff reported results from a pilot Dependent Eligibility Verification Audit (DIVA) focused on retirees. Chief Operating Officer Ray Guillen said the audited population grew to 634 retirees; 601 members completed verification, 14 were removed from the audit for updated family status documentation, 19…
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