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City employees tell SFHSS board Delta Dental network problems and FSA debit‑card access are hurting families

San Francisco Health Service System Board · April 14, 2022
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

During public comment, employees described being unable to find in‑network pediatric dentists under Delta Dental and a city FSA debit‑card process that restricts access for some employees; Delta Dental and staff pledged to investigate provider‑list accuracy and administrative practices.

Multiple city employees used the public‑comment periods at the April 14 SFHSS meeting to report problems accessing benefits.

Flexible‑spending account debit card access Todd Sinegar, an in‑person commenter, described repeated payroll deductions for a flexible spending account (FSA) administered by SFHSS through PNA Group but said the vendor requires burdensome steps to keep a debit card active. Sinegar said the process forces some employees to pay out‑of‑pocket and file manual claims instead of using a debit card, disproportionately harming lower‑income workers, and asked the board to place the…

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