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Delta Dental reports low preventive utilization, outlines outreach and network changes
Summary
Delta Dental told the board that through Q2 2021 only 26.9% of active members and 30.5% of retirees had at least one cleaning; staff outlined email campaigns, a new microsite, SmileWay participation goals and explained a net small increase in Sonoma County providers despite 19 departures.
Delta Dental presented its quarterly report to the San Francisco Health Service System, showing utilization, network and engagement metrics through June 30, 2021, and outlining steps to improve preventive care uptake.
Delta representative Sharon Staniclo reported that as of Q2 2021, 73% of active members and 69.3% of retirees had not received a cleaning yet in 2021; by contrast 26.9% of actives…
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