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Delta Dental tells SFHSS its provider network remains stable; introduces new account manager
Summary
Delta Dental said most dentists cited in a member complaint remain in‑network, asserted 99% access across its network for SFHSS members, and introduced Miriam Pobonen as the new national account manager.
Sharon Staneklo, Delta Dental national account manager, responded to a member complaint that dentists were leaving the Delta Dental network. She said the Carrier reviewed the member’s claims history and found five of six dentists the member had used were contracted Delta Dental providers and remain in‑network.
Staneklo said Delta Dental will provide more‑detailed network reports to SFHSS staff and Aon and that the company’s network provides roughly 99% access to contracted dentists for the membership. She also introduced Miriam Pobonen as the incoming national account manager for Delta Dental’s relationship with SFHSS.
Board members thanked Staneklo for the work and welcomed Pobonen. Staff said they would meet with Delta Dental and Aon to reconcile geographic network questions raised by board members.
