Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
SFHSS reports successful virtual open enrollment; self-service uptake increased
Summary
SFHSS staff reported a largely successful virtual open enrollment season: 77,000 packets mailed, 1,600 webinar attendees, roughly 9,500 calls (12% fewer than 2019), 2,000 paper forms (62% reduction) and ~8,400 eBenefits submissions; early plan migration shows Blue Shield gains.
The San Francisco Health Service System summarized its virtual open enrollment operations and preliminary outcomes, saying staff adapted member services and communications to a remote environment and that self-service use rose.
Presenter Mitchell Griggs said roughly 77,000 enrollment packets were mailed (about 900 more than the prior year)…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
