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Members report denials and mis-mailed ID cards; carriers and HSS to investigate
Summary
Public commenters told the HSS board that denial letters and a departmental memo made it hard for members to get help with fertility benefits, and several retirees reported receiving ID cards from the wrong carriers. Delta Dental and Blue Shield representatives promised follow-up and HSS staff said they would investigate.
Several public commenters raised access and communications issues with carriers and HSS during the Jan. 9 Health Service System board meeting.
Bridal Maybaum, identifying herself as a city employee, said that members denied benefits for fertility-related care were not provided with a "preliminary diagnosis" and that the department’s internal memo does not clearly direct members to the…
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