Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
HSS reports positive open-enrollment survey results, staff ask for more post-enrollment participation
Summary
HSS’s post-open-enrollment surveys showed strong member satisfaction with self-service tools (eBenefits 84/100) and a customer-effort score of 5.9/7; staff and board members discussed benchmarking, participation rates and next steps to improve outreach and training.
Mitchell Griggs, chief operating officer for the San Francisco Health Service System, told the board on Jan. 9 that HSS’s first post-open-enrollment survey effort yielded broadly positive responses from members and staff but identified opportunities for improvement.
Griggs said member-facing scores included a customer effort score of 5.9 out of 7, a member satisfaction score of 72 out of 100 and an eBenefits self-service…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
