Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
HSS reports major shift to eBenefits: 66% of enrollment changes submitted online, paper applications drop 55%
Summary
HSS reported that open enrollment saw extensive adoption of eBenefits and self‑service: about 42,000 people used self‑service, roughly 66% of enrollment changes were submitted electronically, paper applications fell 55% to about 5,000, and outreach efforts (including airport off‑sites) and flu clinics accompanied the effort.
Mitchell Griggs, HSS chief operating officer, reported results from the October open‑enrollment season and described a marked shift toward self‑service tools and outreach that reduced manual processing.
Griggs said the system mailed 76,000 packets and that about 42,000 people were in self‑service this year. "We had 27,000 individual users go in and check it out"…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
