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Delta Dental outlines Smile Way wellness benefit and flags dental underuse among members
Summary
Delta Dental told the HSS board that its Smile Way wellness benefit is rolling out and that an unexpectedly large share of members had not received basic cleanings (about 36.5% of active members); the vendor proposed targeted outreach, web enhancements and a cost-estimator tool to boost utilization.
Sharon Stanek Lowe of Delta Dental presented an overview of dentist credentialing, network access and the Smile Way wellness benefit to the San Francisco Health Service System Board.
Delta described credentialing processes (NCQA-aligned checks, malpractice and DEA verification) and said access to PPO and Premier dentists…
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