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HSS director highlights employee-engagement gains and rising EAP demand
Summary
Executive Director Abby End summarized strategic-plan updates and member-focus work; HSS staff presented a 2019 employee engagement survey with high participation and an EAP report that said counselors handled 64 trauma responses this year and face tight capacity constraints.
Executive Director Abby End and staff reported on internal priorities and staff supports at the San Francisco Health Service System meeting.
End said HSS is monitoring the marketplace and postponed any request-for-proposals for plan-year 2021 while continuing member focus groups and an update to the strategic plan. She also acknowledged the passing of Kaiser Permanente CEO Bernard Tyson, and Kaiser representatives offered brief…
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