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Plan representatives report enrollment and communications issues; board urges pre-notice of member mailings
Summary
Delta Dental, Blue Shield, UnitedHealthcare and others reported a range of updates—SmileWay enrollment fixes, a new CPMC contract for certain Blue Shield members, LifeSpring meal delivery pilot for Trio members, and CMS-required mailings that confused members. Public commenters and board members urged that SFHSS see planned plan mailings before distribution to avoid member confusion.
Representatives from contracted plans updated the board on recent service and enrollment matters. Delta Dental told the board it corrected a contact-center scripting error that had misdirected spouses attempting to enroll in the SmileWay program and reported strong…
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