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Best Doctors reports increased expert‑opinion use but low overall uptake among SFHSS members
Summary
Best Doctors reported a 27% increase in Expert Medical Opinion cases in 2018 (194 cases), high member satisfaction (99% of respondents), but board members noted only a small fraction of members used the service and asked staff and carriers to boost outreach.
Trent Rainey, client executive at Best Doctors, presented the organization's 2018 utilization highlights to the SFHSS board. Best Doctors reported 194 Expert Medical Opinion (EMO) cases in 2018—a 27% increase over 2017—and a 99% satisfaction rate among respondents (based on a 40% response rate for EMO users).
Rainey described common reasons members contact the service—help choosing among…
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