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Board hears vendor landscape for care navigation, narrows RFI scope to musculoskeletal, expert opinion and navigation
Summary
Aon presenters outlined care navigation and care-management models—point solutions, advocacy, concierge and digital platforms—and the board agreed to an RFI focused on musculoskeletal services, expert opinion and navigation options to inform potential procurement and plan integration.
Aon consultants Juan Anderson and Dr. Neil Mills presented care-management best practices and a vendor landscape to the San Francisco Health Service Board, describing a range of navigation models from point solutions to full concierge services and digital engagement platforms.
The presenters organized capabilities into six pillars—member experience, program navigation, provider selection, clinical guidance, appointment support and decision guidance—and mapped…
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