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Board hears comparison of carrier second-opinion options; asks whether Best Doctors duplicates plan services

San Francisco Health Service System Board · September 13, 2018
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Aon presented how Kaiser, Blue Shield and UnitedHealthcare handle second opinions and discussed Best Doctors as an overlay; commissioners asked staff to analyze overlap, reporting and potential cost-benefit before recommending a change.

The board received a comparative briefing on medical expert-second-opinion options and the role of Best Doctors as an external review service.

Aon representative Anne Thompson summarized carrier pathways: Kaiser arranges consultations through member services and integrates results into the electronic health record; Blue Shield typically routes second opinions through a member’s medical group with prior…

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