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Board hears comparison of carrier second-opinion options; asks whether Best Doctors duplicates plan services
Summary
Aon presented how Kaiser, Blue Shield and UnitedHealthcare handle second opinions and discussed Best Doctors as an overlay; commissioners asked staff to analyze overlap, reporting and potential cost-benefit before recommending a change.
The board received a comparative briefing on medical expert-second-opinion options and the role of Best Doctors as an external review service.
Aon representative Anne Thompson summarized carrier pathways: Kaiser arranges consultations through member services and integrates results into the electronic health record; Blue Shield typically routes second opinions through a member’s medical group with prior…
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