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Board questions Best Doctors' $1.4M claimed savings; renewal deferred pending data

Health Service Board of the City and County of San Francisco · April 12, 2018
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Best Doctors presented 2017 results (142 expert second opinions, ROI 1.35:1, about $1.4M in reported cost avoidance). Commissioners pressed on the cost-savings methodology and case-level assumptions; the board deferred a motion to renew the contract at $1.40/employee-month until staff provides detailed case-level reconciliations and membership counts.

Representatives from Best Doctors presented their 2017 program results to the Health Service Board and described clinical and fiscal outcomes from the expert second-opinion service.

Heather Underhill (Director of Client Management) said Best Doctors closed 391 Find-Best-Doctor cases and 142 interconsultations (expert second opinions) in 2017; the company reported a program ROI of about 1.35:1 and estimated approximately $1.4 million in cost avoidance using Best Doctors— costing methodology. Dr. Harrison,…

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