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Members press board on pharmacy copays, hearing aids and cataract care as UHC and Blue Shield outline prevention programs
Summary
Public commenters raised member hardship over pharmacy copay spikes and sought expanded hearing-aid and cataract coverage. UnitedHealthcare announced 'Real Appeal' weight-management (March) and a Medicare diabetes-prevention program (April 1). Blue Shield and staff clarified hearing-aid allowances and vendor billing.
During public comment and the network report the board heard several member concerns and carrier updates on prevention programs.
Members: Grady Allison described a case where his HIV medication copay rose about 135 percent and recounted repeated phone calls before a tier-exception was processed; he asked the board to improve member outreach about tier exceptions. Other commenters asked the…
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