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Vendors, carriers report operational issues: EBS payment mapping and complaints about repeated outreach calls
Summary
EBS told the board a recent staff reduction did not affect San Francisco services but noted ACH payment application issues affecting about 15 members; UnitedHealthcare acknowledged member complaints about multiple outreach calls regarding home visits and agreed to review call frequency and honor do-not-call requests.
Vendor and carrier representatives updated the board on operational issues affecting members.
Lisa Guerin of EBS, which provides online voluntary-enrollment and third-party administration services, said a recent organizational reduction in force did not involve the team that supports San Francisco clients and…
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