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Board debates Best Doctors second‑opinion program after utilization report
Summary
Best Doctors reported 744 contacts and 509 opened cases (413 closed), with 44% of closed cases showing a diagnostic adjustment and treatment‑plan changes in many instances; commissioners pressed for clearer methodology, interim cost‑savings figures and better promotional targeting.
Nancy Oh, account executive for Best Doctors, presented closed‑case utilization covering three full quarters: 744 member contacts, 509 opened cases and 413 closed cases. Of the closed cases, Best Doctors reported that 44% had an adjustment in diagnosis and 87 cases exhibited a change in treatment plan; the vendor said those figures include a range of outcomes from minor clarifications to substantial changes.
Board members pressed for more granular reporting. Commissioner Follinsby and others asked for a clearer distinction between…
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