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Board hears plan for dependent eligibility audit; members urge sensitivity for retirees and domestic partners

San Francisco Health Service System Board · September 14, 2017
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Aon presented a dependent eligibility verification project to confirm eligibility of spouses and domestic partners starting in January, with a 90-day implementation, an amnesty/notification period and 60-day verification window; commissioners emphasized appeals, retiree outreach and fairness concerns.

Aon Hewitt described a dependent eligibility verification audit to the Health Service System Board on Aug. 31, proposing a January start and a structured outreach and verification timeline intended to verify legal spouses and domestic partners.

Rocky Meritori (Aon) said the project would include a 90-day implementation period, an amnesty/notification stage, a 60-day verification window and a 30-day silent grace extension for late responders. The approach emphasizes education and assistance: a client portal for members to upload documentation, multilingual customer support, a dedicated customer-care team, and…

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