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Health Service System preps open enrollment; Blue Shield Trio rollout, automation and member outreach detailed
Summary
Acting Director Mitchell Griggs and staff outlined preparations for 2018 open enrollment, including new Blue Shield Trio and Vision Premier plans, automated enrollment barcodes, plans to mail packets to about 75,000 people, and targeted outreach for roughly 20,000 auto-enrolled families.
Acting Executive Director Mitchell Griggs told the San Francisco Health Service System Board on Aug. 31 that staff are finalizing preparations for the 2018 open enrollment season, highlighting new plan options, system automation and expanded member outreach.
Griggs said the system will mail open enrollment packets and communications to roughly 75,000 members this year to ensure all active employees and retirees receive timely information about plan changes. He described operational steps taken to manage high call volumes and on-site outreach, including benefit-analyst staffing, vendor weeks, and 26 flu-shot clinics tied to enrollment events.
Marina Coleridge, Enterprise Systems and Analytics Manager, gave a technical overview of the changes required to support new plans and…
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