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HSS credits technology, staff for ‘epic’ open-enrollment season; Blue Shield TRIO implementation yielded early savings
Summary
HSS reported record open-enrollment activity in 2017, crediting ECM and PeopleSoft work for efficiency; Blue Shield’s TRIO auto-enrollment moved ~22,000 members with ~14,500 remaining enrolled and estimated $12.6M in 2018 savings based on that enrollment.
Acting Executive Director Mitchell Griggs and member-services staff told the Health Service System Board that open enrollment for the 2018 plan year was unusually active and that recent technology and staffing changes helped the agency manage a higher volume of work.
Siobhan O’Connor, Member Service Manager, presented metrics showing higher service use in 2017: roughly 14% more calls than 2016, 24% more applications processed year-over-year, a one-day…
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