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Aon Hewitt audit finds high accuracy in UnitedHealthcare claims sample; board asks for vendor response

Health Service System Board (City and County of San Francisco) · February 9, 2017

AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Aon Hewitt presented a stratified, statistically valid audit of 220 UnitedHealthcare claims that showed strong payment and financial accuracy, a small number of in‑sample errors (~$8,400) and some turnaround exceptions; the board asked that the audit report be shared with UHC and requested a remediation/response plan.

Aon Hewitt presented the results of a stratified random audit of 220 UnitedHealthcare claims covering a six‑month sampling period. The auditor said the 220 claims represented just under $1,000,000 of paid benefits within the sample and identified approximately $8,400 of in‑sample financial errors. The audit applied five key…

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