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UnitedHealthcare and Kaiser outline retiree migration plan; board presses on provider acceptance and Part B-only cases
Summary
HSS and vendors will begin retiree outreach late September, with 18 in-person meetings and five teleconferences; UnitedHealthcare and Kaiser will run co-branded education, a dedicated call center (available Sept. 6) and a SAM escalation path, while commissioners pushed staff to resolve provider acceptance and special-case retiree scenarios.
UnitedHealthcare and Kaiser representatives told the Health Service Board on Aug. 4 how they will implement the board’s decision to move Medicare-eligible retirees into new plan options and support retiree education.
UnitedHealthcare account executive Shannon Haas described a timeline: HSS will mail a retiree benefit guide the last week of September; UHC will mail its 2017 plan guide a few days later; educational meetings begin the last week of September and run through the third week of October, including 18 in-person meetings and five teleconferences. A UHC customer-service…
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