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Health Service Board hears open‑enrollment outreach numbers as plans shift
Summary
Deputy COO Mitchell Griggs told the Health Service Board the office handled an unusually large open‑enrollment volume — roughly 10,500–10,600 paper applications and about 6,000 face‑to‑face contacts — and is nearing 90% processing while finishing targeted robo‑calls for members moving plans.
Deputy Chief Operating Officer Mitchell Griggs told the Health Service Board that this year’s open enrollment produced a markedly higher workload for staff.
“We received 10,500 [applications] and 10,600 pieces of paper,” Griggs said, adding that staff had processed about 90% of submissions and conducted roughly 6,000 face‑to‑face…
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