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San Francisco HSS reports improved open-enrollment responsiveness and plan migrations
Summary
HSS reported increased open-enrollment activity in Oct–Nov 2015 with faster call handling and low abandonment rates; staff also projected retiree and active-member migrations into a new Medicare Advantage PPO and discussed continuing efforts to add SFGH to provider networks.
The Health Service System told the Health Service Board on Dec. 9 that open-enrollment operations met industry standards for speed of answer and abandonment rates despite significant year-over-year increases in activity.
Darek Sokoram, the HSS operations manager, said October open-enrollment applications rose by more than 1,600 from the prior year and inbound calls rose 14.2 percent; the department nevertheless met its…
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