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Board presses insurers for clearer urgent‑care directories after multiple member complaints
Summary
Commissioners and members said carrier directories and phone support had failed to locate nearby, in‑network urgent-care facilities; the board asked UnitedHealthcare, Blue Shield and Kaiser to return with vetted lists and network‑management representatives.
Commissioners raised repeated complaints about member difficulty finding in‑network urgent‑care centers during a vendor panel that included UnitedHealthcare, Kaiser Permanente and Blue Shield.
UnitedHealthcare reviewed its online tools (myuhc.com, apps, nurse line) and advised members to search by the carrier’s "Choice Plus" network to get in‑network results;…
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