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Health Service System reports record open‑enrollment traffic, eMERGE downtime still constrains processing
Summary
HSS said open enrollment saw about 7,500 applications (roughly 1,000 more than last year) and about 10,300 total contacts; staff credited extra Wednesday access from eMERGE as helping process ~400 additional applications but said full access is still limited and will be pursued in 2015.
Health Service System staff told the board on Sept. 11 that October 2014 open enrollment produced markedly higher demand and strong operational performance, but that third‑party system downtime (eMERGE/PeopleSoft) continues to constrain full processing during payroll reconciliation days.
Mitchell Greggs, Member Services Manager, said the System received roughly 7,500 enrollment applications this…
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