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Acting director reports staffing pressures, high December call volume; retirees urge protection of trust assets
Summary
Acting Director Lisa Gopi updated the board on new hires, several open positions (contracts manager, finance, benefits analysts), high December call volumes and service metrics, and wellness work; retirees urged protection of trust fund assets and expanded EAP and dental benefits.
Acting Director Lisa Gopi briefed the Health Service Board on personnel changes and operations, noting that Sarita Galarid joined the team as Administrative Service Manager while several critical positions remain open. Gopi said HSS continues to struggle to fill contracting and finance roles and is using external support in the interim.
She told commissioners that…
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