Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Health Service System: Open enrollment rises; PeopleSoft outages slow processing
Summary
Deputy Director Lisa Gottby and member services manager Mitchell Griggs told the Health Service System Board that open enrollment applications rose 18% to 6,585, but recurring PeopleSoft payroll‑processing outages cost roughly 4½ days of processing and pushed staff to work extra hours and weekends to meet confirmation deadlines.
Deputy Director Lisa Gottby reported to the Health Service System Board that the October open enrollment cycle produced 6,585 applications, an 18 percent increase from October 2012. At the time of the presentation staff had processed about 72 percent of applications, or 4,762, and planned to issue confirmation letters to retirees, school district and community college members by midweek so members could review them during the Thanksgiving break.
Member services manager Mitchell Griggs told the…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
