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HSH director presents data: outreach counts, ERAP increases and Home by the Bay year-one progress
Summary
Director Shireen McSpadden and planning manager Jocelyn Everoad presented operational data and the Home by the Bay one-year progress report: outreach engagements, ERAP increases, vacancy and offline unit data, and strategic goals including shelter and housing expansion targets; commissioners pressed on RV enforcement and waitlist dynamics.
The Department of Homelessness and Supportive Housing presented a broad data and program update to the Homelessness Oversight Commission on Oct. 10, reviewing outreach activity, shelter and housing metrics, and the Home by the Bay one-year progress report.
Director Shireen McSpadden opened by addressing a new San Francisco Municipal Transportation Agency resolution that would allow targeted restrictions on overnight parking of oversized vehicles. McSpadden said the Healthy Streets Operations Center (HSOC) is coordinating operational plans with SFMTA and HSH, emphasizing outreach, written notices and shelter offers prior to any enforcement and noting that households engaging in shelter or housing processes would not be towed.
McSpadden also announced an internal promotion: Sarah Loker will be deputy director for strategy and planning, starting Oct. 14.
Operational data presented included August field activity by the San Francisco Homeless Outreach Team (SFHOT): nearly 3,200 engagements and almost 7,800 engagement tools distributed; 259 shelter placements and 197 coordinated-entry field assessments were reported in the period. HSH said that in August the Emergency Rental Assistance Program served 518 households with average assistance of $5,165 per household, and that homelessness-prevention efforts assisted 254 households using $1.5 million in financial aid.
The department reported system capacity metrics: approximately 3,755 shelter units (93% occupancy on Sept. 23) and a number of offline PSH units (350 offline with 157 offline more than 90 days). HSH said it will return next month with a fuller plan to reduce offline units and vacancies.
Planning manager Jocelyn Everoad presented the Home by the Bay year-one progress report, which sets five goals and three expansion targets to 2028. Year-one results included a 1% reduction in the unsheltered count (Feb. 2022'Jan. 2024) and a 7% increase in the total number of people experiencing homelessness across the same interval. Everoad highlighted achievements: over 5,200 people moved into permanent housing in fiscal year 2023'24, prevention services reached 8,235 people, the launch of targeted coordinated-entry services for survivors (HOPE), 60 Mission Cabins non-congregate beds opened, and development of equity measures to track disparate impacts.
Commissioners raised data questions about placement refusals, offline unit durations and salary parity for contracted staff; the department agreed to follow up with disaggregated data and more detailed implementation plans. Members of the public and provider representatives offered gratitude for progress while urging stronger frontline accountability for shelter conditions.
What's next: HSH plans to present a fuller vacancy-reduction strategy in November, proceed with planned shelter/housing pipeline projects (including 600 Seventh Street and Gerald Commons cabins), and publish the Home by the Bay progress report publicly.
