The Housing Authority of the City and County of San Francisco on Dec. 13 approved a resolution authorizing the chief executive officer to enter Amendment No. 2 to contract 22-002-1 with CVR Associates Inc., extending the contract for Jan. 1–Dec. 31, 2025 and adding a not-to-exceed amount of $9,300,000 for year three, bringing the total contract ceiling to $25,700,000.

Kendra Crawford, the authority’s housing operations director, presented the action item and framed it as a contract renewal tied to administration and operations of rental-assistance demonstration vouchers, project-based vouchers and remaining public-housing work, including waitlist inspections and customer care. "This action item requests the authorization and approval by the Board of Commissioners...to renew contract number 22-002-1," Crawford said during the presentation.

Commissioners used the discussion period to press for clearer, actionable performance measures. Board members asked for specifics on referrals sent to individual projects, reasons for rejected referrals, inspection pass rates and how the authority reconciles housing-assistance payments with developer records. Authority leadership said the contract and RFP incorporate monthly scorecard metrics and that a CMAP-related monitoring process and monthly scorecards are used to review contractor performance.

During the presentation, authority staff highlighted recent contractor accomplishments cited in their reviews, including improved submission rates and reduced entries on the deceased-tenant report. The board also discussed operational changes such as bulk/annual inspections, more frequent reminders to property managers ahead of inspections, and a limited self-certification pilot for simple fixes that fail inspection.

The board approved the resolution by roll-call vote. Commissioners Mary Anne Pikes, Kim and Lindau voted "Aye," as did President Joaquin Torres. The motion passed and the amendment will take effect Jan. 1, 2025.

Next steps: staff said they will continue monthly scorecard reporting and CMAP reviews, develop rapid-issue reports for leadership to flag underperformance, and convene regular meetings with contractors and developers to resolve reconciliation and vacancy issues.

Votes at a glance: the consent agenda (approval of Nov. 22, 2024 special meeting minutes) and this contract amendment were both approved by roll call during the meeting.