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Potrero, Sunnydale managers report improved work-order closure, towing progress and ongoing site fixes
Summary
Contract managers told the commission they reduced backlog, improved work-order close times and accelerated removal of abandoned vehicles; they also said landscaping and bulky-item hauling will improve site conditions and that utility outages tied to regional storms were being addressed.
Managers for the Potrero Terrace and Sunnydale developments presented operational updates on July 6, reporting improved work-order closure rates, towing of abandoned vehicles and steps to address trash and landscaping deficiencies.
Eugene Berger Management Corporation (EBMC/ABMC) said it had fixed a software issue that previously misreported ticket statuses, updated internal controls to monitor open-work-order days, and closed a majority of older tickets. For Potrero, staff reported 1,259 work orders were placed (reporting period) with 11 still open and an average of 2.7 days to close; Sunnydale placed 794 work orders with eight still open and average closing times reported at 1–12.2 days depending on the measurement period.
Commissioners raised resident reports of multi-day power outages and spoiled food; staff said outages were tied to regional storm damage, SFPUC shutoffs and in some instances overloaded breakers in units. Staff said utilities and city partners were engaged and that, as of the meeting, no units remained without power.
On abandoned vehicles, staff described a 72-hour notice process, SFPD checks for stolen vehicles and coordination with parking enforcement and the city tow process. They reported more than 75 tows to date and about 35 vehicles still in process; a phased plan will prioritize removal of inoperable vehicles and then parking-pass identification and repaving.
On trash and bulky-item hauling, EBMC said Recology had been placed on notice and committed to provide missing containers within two weeks; additional hauling contracts have been procured to remove bulky items. New landscaping contracts were reported as having been entered to improve site conditions.
Next steps: managers will continue to provide trend reports on work orders, coordinate with city utilities for main-breaker repairs and proceed with phased vehicle removal and repaving plans.
