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Authority and new manager outline progress, gaps at Potrero and Sunnydale conversion

Housing Authority of the City and County of San Francisco Board of Commissioners · May 25, 2023
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Summary

Authority staff, Eugene Berger Management and the Mayor’s Office of Housing and Community Development described improvements in trash removal, weekly site walks and service provider coordination at Potrero and Sunnydale, but commissioners and residents pushed for clearer metrics, faster repairs and more staffing to manage vacancies and safety concerns.

The Housing Authority and its contracted manager outlined a mixed progress report on May 25 as work continues at Potrero and Sunnydale following HUD‑mandated conversion and contracting out of property management.

CEO Tanya Letizhu and Housing Operations Director Kendra Crawford summarized a transition that placed Eugene Berger Management Company (EBMC) on site beginning February 2022 and described how the authority monitors performance with scorecards, daily site visits, weekly coordination calls and photo documentation. Crawford said some RFP metrics were not met early in 2023—monthly property reports and certain quality‑control samples were late—but that units have been passing project‑based Section 8 HQS inspections and that staff has stepped up oversight.

Teresa Pegler, president of EBMC’s affordable housing division, and on‑site managers…

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