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LAFCO reviews Marin CCA rollout as a model for San Francisco's program
Summary
Staff reported Marin's CCA phase 1 opt-out matched modeling (~20% opt-out), described billing and customer-service issues with PG&E, and said Marin will begin a phase 2 roll-in and new local solar procurement in January 2012.
LAFCO received a briefing on the Marin Community Choice Aggregation program with several operational takeaways for San Francisco.
Jason Fried (LAFCO staff) told commissioners Marin completed phase 1 of its enrollment process and achieved roughly a 20% opt-out rate, close to modeling projections. "Their model was 20% opt out, and that was basically exactly what opted out," Fried said. Marin plans a second phase to begin in January 2012 and intends to solicit new local solar through RFP/RFO processes.
Fried also detailed problems Marin faced in integrating with PG&E billing and customer service: certain bill pages continued to show bundled PG&E rates while the generation line reflected Marin's rates, and some PG&E call-center staff gave inconsistent information to customers. Marin briefly placed some 100% green customers on a wait list after demand exceeded supply, but later purchased more green energy and removed the wait list.
Commissioners discussed tiering and pricing options and whether a supplier might be a traditional energy company; Fried noted Marin's program had used Shell as a provider and that some community members had objected to that choice.
LAFCO will track Marin's experience with billing, opt-outs and procurement design as it finalizes decisions for San Francisco's CCA program.
