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San Francisco whistleblower hotline saw 19% increase in reports; staff aims to close 75% of cases within 90 days
Summary
Controller’s whistleblower program reported 599 new reports in FY2019–20 (a 19% increase), closed 585 cases with an average closure time of 64 days, and plans new outreach, training and a case‑management system to reach a 75% within‑90‑days closure goal.
Dave Jensen, supervising investigator for the Controller’s Office Whistleblower Program, presented the program’s fiscal year 2019–20 annual report to the Ethics Commission on Nov. 5.
Jensen told commissioners the program received 599 new reports in FY2019–20 — an increase of about 19% over the previous year — and closed 585 reports in the year with an average closure time of 64 days. The program closed 79% of closed reports within 90 days, near its prior goal of 80%.
"We were able to close 585 complaints, leaving us with 105 open on June 30 at the close of the fiscal year," Jensen said, summarizing intake, disposition and staffing practices. The whistleblower program…
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