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Fire Department flags ambulance offload delays, new training and policy revisions
Summary
Deputy Chief Simon Pang told the Sept. 11 Fire Commission the department’s 90th‑percentile ambulance patient‑offload time is about 35 minutes with a goal of 30; about 40% of hospital transports are delayed and the department will implement new protocols Oct. 1 alongside policy changes tied to Senate Bill 43.
Deputy Chief Simon Pang, who introduced himself as the new head of EMS and community paramedicine at the Sept. 11 San Francisco Fire Commission meeting, said ambulance patient‑offload times remain a critical operational constraint and outlined training and policy steps the department will take.
"Our ninetieth percentile offload time is about 35 minutes, and we will be working to reduce that to about 30 minutes," Pang told commissioners, adding that "approximately 40% of all our transports to hospitals are delayed over 30 minutes." He said in August the department recorded what he believed were "over 20 incidents when our ambulances were delayed over 2 hours," a problem that reduces available…
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