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Operations report highlights high-volume rescues, frequent‑caller data and strain on community paramedic staffing
Summary
Deputy Chief Brian Rubinstein and Assistant Deputy Chief Sandy Tong described a month of frequent rescues (cliff and surf incidents), ongoing EMS decontamination practices, and a community paramedic program stretched thin; staff noted 17% of EMS calls include repeat callers and unique frequent utilizers make up 6.5% of call volume.
Deputy Chief Brian Rubinstein told the commission that the department maintained extensive training and rescue operations during February, including cliff and surf rescues that required helicopters and Stokes‑basket evacuations. "We rescue people virtually every day in these circumstances," Rubinstein said, and he showed video examples of difficult cliff and aircraft responses to illustrate the workload.
Assistant Deputy Chief Sandy Tong explained that community paramedic staffing is…
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